One of our clients provides, among other services, pharmacy services with home delivery for a big part of their associates (patients). When they first started working with us, they were using a major carrier for all of their deliveries. As you may know, major carriers are very large companies, and when it comes to delivery outside the domestic areas its prices are some of the best. But when we talk about local deliveries and short distances, then a local courier company is by far your best option.

3 ways in which our client benefits from our service

1- When they used one of the major carriers, their deliveries had to go to a distribution center, where they were sorted and then delivered, making it virtually impossible to have the same day or next day delivery. This means unhappy clients and more delays for urgent medication. When we first started working together, they would send us a route manifesto the day before, and all deliveries were made the next day with no exceptions. After some time, we both decided to step up the process and integrate their system to ours through our API, making delivery requests much simpler and automated.

2- Working with Dotexpress guarantees personalized and excellent client service. With a major carrier, they didn’t have the possibility to talk to a personal dispatcher assigned to them, who knew them and was in charge of the whole operation for their company. This translates into a flexible, personalized service, where you can pick-up the phone or write an email and get a response and full flexibility.

3- They were able to lower their delivery cost and shorten their delivery time significantly. While our service is priced according to quality it is designed to be more convenient for local deliveries with progressive decreasing prices for volume deliveries.