Terms & Conditions

Additional Charges:

• Round Trip: 20% discount of Regular/Rush rate on return portion

• Parking and Tolls will be assessed.

• Additional stops:
$9.50 for Dade County
$18.50 for Broward County

Late Delivery:
$8 (Pick-up or Delivery between 6:01 PM to 10:00 PM – 7:00 AM to 8:00 AM)
$25 (Pick-up or Delivery between 10:00 PM to 6:59 AM)

• Expedite Fee: $5.00 for Rush deliveries to be completed in less than 90 min.

• Dedicated Driver: $15.00

• Weekends/ Holidays: Flat rate for 1 box up to 30 lbs Dade $ 45.00, Broward $90.00, Palm Beach $180.00

• Van Charge: $ 15.00 (When a van is required for pick-up)

• Truck Charge: $ 50.00 (When a 14 foot truck or bigger is required for pick up)

• Cargo deliveries are priced Dock to Dock. For inside pick up and/or delivery please request quote.

• Cancellation Fee:
$ 8.00 If driver is dispatched.
$12.00 charged if driver arrives at pick-up point before cancellation.

• Waiting Times:
First 10 minutes: free of charge
From 11 to 30: $6.00
From 31 to 45: $9.00
From 46 to 60: $12.00
From 61 to 90: $25.00

Gasoline Surcharge:
A gasoline surcharge may be added to the base rates when prices have sudden increases. This surcharge will be based on the average price of gasoline for the state of Florida, updated every Monday from the Department of Energy (Click Here) The surcharge will be applied according to the following table:

Average Gas Price $ per gal.

Surcharge % over base rate
Below 2.50 – 0%
2.51 – 3.00 – 3%
3.01 – 3.50 – 4%
3.51 – 4.00 – 5%
4.50 – 5.00 – 6%

Insurance limitations: All movements are automatically insured for $50.00 at no extra charge. Additional insurance, up to a maximum of $1,500.00 is available for $1.00 per $100.00 declared value when placing the delivery order, provided that materials are properly packaged and/or labeled.
Billing periods close on the 15 and last day of every month, at which time you will be invoiced for all your deliveries within that given period. These invoices are due upon receipt. If payment is not received within 15 days of the invoice date, your account will be blocked until payment is received, clients are encourage to provide a Credit Card to use as source of payment for your invoices. DOTexpress may charge interest at the rate of 1.5% per month on the unpaid balance.

Payment can be made by check or major credit cards
New Account
New accounts will be required to provide a credit card and will be on a COD mode until payment pattern is established. Once payments are established and in a timely manner the client will be invoiced as per our regular invoicing policy. Client can continue to pay the invoices with the credit card in file.
Prices
Prices are based on a Zip code to Zip code distance and the type of service requested. Prices may vary without notice from time to time for minor adjustments. You can request an updated price list for your zip code at dotex.sales@dotexpresscorp.com
Discount and Promotions: In order to take advance of special pricing an promotion the account has to be completely up to date or at least below the 15 day mark.
Original Tickets
There are no physical tickets unless requested by client. An electronic ticket from our system is available with the details of the delivery, and might or might not contain a signature.

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